Your rights
Data Deletion Instructions
Last updated: 24 July 2026
Under UK GDPR, you have the right to request the deletion of your personal data held by Auxilia Front Desk. This page explains how to submit a deletion request and what to expect.
Step 1 — Send a deletion request
Email us at [email protected] with the subject line "Data Deletion Request". Please include:
- Your full name
- Your WhatsApp phone number (including country code)
- Any other details that may help us locate your data (e.g. the business you contacted)
Step 2 — Identity verification
To protect your data and prevent unauthorised deletion requests, we may ask you to verify your identity before processing your request. We will only ask for information reasonably necessary to confirm you are the data subject.
Step 3 — We process your request
Once your identity is confirmed, we will delete your eligible personal data from Auxilia's systems and instruct our connected processors (including Meta WhatsApp, Make and OpenAI) to delete your data where applicable. We will complete this within 30 days of receiving your verified request and send you a confirmation email.
When data may be retained
In some circumstances we may be required to retain certain data despite a deletion request — for example, where retention is necessary to comply with a legal obligation, resolve a dispute, or enforce our agreements. We will inform you if any data cannot be deleted and explain the reason.